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Support a client with addressing customer churn by establishing an onboarding department and delivering clear value to customers within the first 3 months of the project start. A London based tech business faced the challenge of clients not renewing their contracts. Our consultant was engaged to analyse the churn rate and it was required develop an onboarding department to ensure value was delivered to clients. The goal was to decrease churn and enhance customer satisfaction within the initial 3 month period.

To support and oversee commercial transition, by driving revenue growth, streamline operations and cut costs. A B2B and B2C business faced declining growth and revenues. The founder expressed a desire to step down after ten years of running the company and approached our consultant to oversee the commercial transition, implement operational changes, and achieve specific targets.

A chamber of commerce wanted to ensure successful soft landing in the UK for 8 companies by receiving guidance and feedback prior their growth journey in Europe.